Alexander Heinle
Alex is a marketer at Zavvy. On this blog, he mainly shares insights gained from discussions with selected experts and from helping our customers set up and improve their onboarding or learning programs.
Companies today are designing thoughtful and elaborated hiring processes. This includes having a 7-step recruitment process and detailed job descriptions.
Candidate experience, as most organizations have come to agree, is crucial.
The only thing: Once a new hire signed, they are often left entirely alone. And all the effort HR and recruiters put into nailing the first impression is destroyed - even before day 1.
What they miss: A decent preboarding process.
There is a universal truth in the statement:
"If you wait until day one to engage a new hire, you've already fallen behind."
Preboarding new hires isn't just limited to paperwork. An outstanding employee preboarding experience must be engaging, easy-to-understand, and memorable.
Why? According to Gallup, only 13% of employees globally are engaged, although employee engagement is one of THE top reasons employees stay at an organization.
It starts way before. And our preboarding guide shows you how to get the most out of it.
Together with our curators, we have created a library of actionable digital marketing resources. Personalized to your team's needs.
"Why is preboarding important? They aren't even working for us yet!" may be your initial thought.
But, signing the offer letter doesn't always guarantee that your new hire will show up on their first day. In fact, 1 out of 5 new hires won't do so.
And among these resulting 80%, 4% of employees quit after their first day (HBR).
Preboarding is the period between an employee accepting their job offer and their first day.
This process can ask your new hire to complete the necessary forms and send a company-wide introductory email. You can also take it a step further by sending a welcome package or scheduling a coffee meeting so your new hire can build a rapport with the rest of your team.
Later in this article, we will explore different strategies to deliver an effective preboarding process. But, before that, let's understand the difference between preboarding and onboarding.
The line between onboarding and preboarding is quite blurry. And a lot of companies use them interchangeably or only focus on onboarding activities.
But even if you've already got a great (remote) new hire onboarding process in your organization, you're likely leaving a lot on the table in your preboarding process.
When a candidate interviews at your company, it’s natural they will be applying to other companies too. And when things click, you’ll be ready to send your job offer letter.
While it leaves the candidate feeling content and accomplished, chances are they’ll still be open to other offers. And curious how they compare to yours.
Some people get excited during the interview stage and impulsively accept the job offer.
But as time passes, doubts can seep in.
Questions like
You, as an employer, can eliminate quite a few of these negative feelings with some of the other employee preboarding activities. Instead of simply sending some official paperwork to your fresh recruit, try to make them feel inclusive, and engaged throughout your preboarding.
Recruitment is already an extensive process within an organization that entails a lot of responsibilities. Having a pre-boarding may add extra steps to this, but helps save a lot of time and money, while streamlining the process.
• Positive PR for your company
• Avoids ghosting on the first day
• Motivates them for their new role
• 40% of turnover happens within the first month.
• Recruit can work from Day 1
• Welcomes them into your workforce family
• Helps do away with new job uncertainty
• Alleviates fear, giving you one more advantage over the competition
• Avoids distracting the employee from learning about your
workplace & colleagues
• Allows the starter to enjoy their first day at work
• Encourages new hires to spread a good word about your company
•And hence: Increases your chances of recruiting more new talents
Your organization's preboarding process can include anything that's relevant to the new hire's job role and position. This could mean customizing their uniform, scheduling an office tour, or inviting them to corporate events.
While there are no rules to designing a preboarding process, it's always best to make it unique to your organizational needs. Depending on the department your new hire is joining, you can also modify some steps.
However, some ideas are universally applicable to all departments; here are some to begin with:
This preboarding activity is a two-sided process. On the one hand, it involves gearing up new hires for their new role in your organization.
It involves sending first-hand information on your company culture, perks, and policies that help to set job-specific expectations.
On the other hand, it's equally vital that you prepare your hiring managers, IT person, or the founders to welcome the new hire.
Nothing's worse than starting a new job - and neither IT nor office management is prepared.
Main purpose: Have all admin tasks taken care of - and all stakeholders notified
With Zavvy, you can send automated messages to IT teams or team colleagues.
This way, all parties are automatically onboard - and all forms are automatically send out.
This is usually a welcome/congratulatory email sent from the hiring manager or even the founders of your company. It can include what to wear when to arrive, what to bring, plus calendar invites to introductory meetings, onboarding sessions, and lunches.
This helps ease the first-day anxiety and doubts amongst your new hires. However, it's best not to make the announcement too far in advance of your new colleague's arrival to ensure it's top of mind for your team.
The tone of voice of your email should be warm and approachable. Also, make it clear how to ask questions anytime.
Main purpose: Take away insecurities and offer assistance
TThe first day at a new job is full of anxiety - positive and negative. During this time, a little information can go a long way in easing stress. It avoids miscommunication, job ambiguity, and first-day blunders.
We strongly recommend developing new-hire FAQs that can be used across all departments. Here are our suggestions:
Share a list of preboarding and onboarding FAQs with your new hires even before they have to ask. The sooner it is to their joining date, the more effective it is.
Not everything fits into your welcome email. This is really about giving people a place to answer questions themselves.
Main purpose: Answer commonly asked questions in a designated place
Your company swag is one of the many workplace perks that will attract new talents to your organization.
There’s no rule to designing a welcome package. What’s important is that it should reflect the tone, culture, and ethos of your company in the right way. Some things to include:
If you’re looking for inspiration on how to design a welcome package, we’ve gathered 10 exciting ideas for you.
Main purpose: Excite new hires (and encourage them to share it on social media)
Hosting daily happy hours or casual Friday sundowners has become the norm at many organizations.
This helps to unwind and network with employees from other departments. If your organization hosts such events, it’s always a good idea to invite new hires to attend them - especially before starting.
This will introduce them to their colleagues, get acquainted with their workspace, and set job-specific expectations.
Go a step further and set up a casual meeting between cohorts of new hires starting on the same day.
Getting to know other employees in a similar situation gives them something to look forward to and reduces the anxiety of joining a company filled with unfamiliar faces.
Main purpose: Create social connections and belonging
AirBnb here has a great selection of virtual and on-site events for the new hire, and your team.
Encourage your new hires to take control over their first impression through a personalized introductory video.
This acts as a great conversation starter amongst your new hires and existing colleagues. Having something to talk about besides work will bring your people closer, which will visibly impact their productivity.
You can give your new hires some hints/ideas beforehand on what they can talk about:
Here’s a great example of an employee introduction video from Wistia, a video marketing software company:
Main purpose: Break the ice
Lastly, you’d want to help your new hires smoothly transition from preboarding to your organization’s overall onboarding process.
This ensures your new hire is no longer a stranger to their role or your workplace culture. In addition, this step should establish the fact that they’re now a team member and prepared for their new role.
To facilitate this transition, always connect them with the person who will oversee the onboarding process. We’ve got you covered in this step with our detailed remote onboarding checklist.
Needless to say, how you welcome recruits reflects your organization’s culture, creativity, and your commitment to retaining them.
The important thing is having a preboarding outline or a protocol that is scalable across all departments.
Main purpose: A structured process to get productive and settle in
Whether you’re building your preboarding plan from scratch or improvising an existing one, it’s always a good idea to have a checklist in hand. This will help you to create an outline, understand your recruits’ needs, and how you can implement the program in your organization.
We’ve already drafted a rough preboarding checklist below to make it easy for you.
If you want the complete remote employee onboarding checklist - from signing the contract to day 90 - get it here!
RECRUITING & SIGNING THE CONTRACT
PREBOARDING
Lastly, building a repeatable preboarding process ensures all new hires share the same excellence during their first weeks. Take the time to create a formal onboarding plan that your recruits can benefit from.
1st day
1st week (shortened)
1st month (shortened)
1. Keep it simple: You don’t want to overwhelm your recruit with excessive information and admin paperwork. Instead, simply have an organized schedule spanned over the course of weeks, including details of the contact person.
2. A glimpse of their first week: Right before your recruit starts working, show them what the first week entails. This will prepare them for their new role and set clear expectations.
3. Reflect your company culture: While there’s a universal preboarding template & checklist, it’s always nice to personalize it to your company’s unique culture. For example, Zavvy’s templates let you create memorable experiences for your new hires, like meeting for a welcome walk or a cup of coffee.
4. Schedule a lunch for the new hire: Meeting the hiring/reporting manager beforehand (remotely or in-person) will make the new hire feel more comfortable. In addition, it takes away the uncertainty of not knowing the work attitude of their managers.
5. Make it engaging: This is your stage to be as creative as you want to. The choice is yours, from having online videos to organizing one-off culinary classes. Set your budget, and talk to your recruits about their interests – you’ll know what to do.
6. Do regular check-in/stay connected: An effective preboarding program doesn’t end with sending all the documents and paperwork to new hires. Chances are they’ll have questions or doubts circling their mind. So always be there to clarify them at your earliest.
7. Do it as soon as they accept the job offer: Be there with your new colleagues from the day they sign - and engage them over time with little nuggets of info and excitement.
8. Curb any uncertainty and nervousness: Whether it’s for juniors or top-level managers, first-day jitters are real. During the preboarding stage, they should learn what to expect, finish all the admin work, and learn more about their colleagues.
9. Consider using a preboarding app: Using a preboarding app can efficiently help acquaint recruits to their new workplace, especially if you often have multiple people starting simultaneously. This way, you can both create a richer, consistent experience and save time through smart automations.
Setting up a preboarding journey goes beyond the responsibilities of HR. It's crucial to involve a team member, the corresponding manager, or even the founders in welcoming the new talents during their preboarding.
We understand that taking care of all that is a lot of work, especially letting everybody know what to do in the first place.
With Zavvy, you can easily:
➡️ Click here to find out how it works - and how to wow new hires with Zavvy's preboarding software.
This guide is a starting point to help you structure your preboarding plan. However, if you want in-depth information on nailing your preboarding process, here are some of our top recommendations:
Training new employees beforehand helps them to stay ahead of the curve. This is mainly for developers and engineers who spend a lot of time figuring out how the software works. Getting a hands-on practice of the product in advance will enable them to be more efficient and productive.
Mistakes will be made if you’re implementing a pre-boarding program for the first time. New hire surveys will help you to gain invaluable insights on how you can improvise your existing preboarding process.
Humans are emotional beings. Even in this digital era, they want a more personal, human work experience from their employers – and that happens when people connect and feel they belong. Your company’s preboarding process is the first step at creating meaningful connections with your new talents.
Having a dedicated preboarding process will make your new hire feel valuable and create excitement about starting their job. In addition, you will be able to take care of the administrative process, making sure your new talent is ready to take up responsibilities from Day One.
To create a structured, complete onboarding experience - from preboarding to day 90 and beyond, get our free complete remote onboarding checklist:
Upskill your team every week with the best contents and personalized recommendations.
Companies today are designing thoughtful and elaborated hiring processes. This includes having a 7-step recruitment process and detailed job descriptions.
Candidate experience, as most organizations have come to agree, is crucial.
The only thing: Once a new hire signed, they are often left entirely alone. And all the effort HR and recruiters put into nailing the first impression is destroyed - even before day 1.
What they miss: A decent preboarding process.
There is a universal truth in the statement:
"If you wait until day one to engage a new hire, you've already fallen behind."
Preboarding new hires isn't just limited to paperwork. An outstanding employee preboarding experience must be engaging, easy-to-understand, and memorable.
Why? According to Gallup, only 13% of employees globally are engaged, although employee engagement is one of THE top reasons employees stay at an organization.
It starts way before. And our preboarding guide shows you how to get the most out of it.
Get a demo!
We'll be happy to show you around and answer all your questions.
Trusted by innovative companies
We'll be happy to show you around, answer your questions, or arrange a free trial.
Erhalten Sie eine kostenlose Demo unserer Onboarding-Software.
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Your Training & Development Strategy - Solved in 1 Tool.
Trusted by innovative companies
We'll be happy to show you around, answer your questions, or arrange a free trial.
Learn how Zavvy helps you drive performance, development, and engagement.
Trusted by innovative companies
We'll be happy to show you around, answer your questions, or arrange a free trial.
We'll be happy to show you around and answer all your questions.
Trusted by innovative companies
We'll be happy to show you around, answer your questions, or arrange a free trial.
Gerne zeigen wir Ihnen ganz unverbindlich unsere Plattform im Detail.
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Get a demo!
We'll be happy to show you around and answer all your questions.
Trusted by innovative companies
We'll be happy to show you around, answer your questions, or arrange a free trial.
Erhalten Sie eine kostenlose Demo unserer Software für Mitarbeiterenwicklung und Training.
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