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55 Questions for Your Employee Feedback Survey (& Free Template)
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June 14, 2023
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Companies that send out regular HR employee feedback surveys are sending a clear message: They care about the voice of their workforce.
And this is important because employees who feel heard are 4.6 times more likely to perform better than those who don't believe they're listened to.
Just as voting in an election gives citizens the right to stand up and fight for their beliefs, feedback surveys at work allow employees to express valuable opinions about working for your company.
❓ What is an employee feedback survey?
An employee feedback survey is a short list of questions that ask staff about their experience of working for your company. You'll cover vital topics, including
- internal communication
- work-life balance
- company culture
- and personal growth
Depending on your organizational model, you might also ask about remote or hybrid work where relevant.
Traditional questionnaires are printed and completed manually, but sending digital surveys is more efficient and produces greater response rates.
Tip: Collect feedback anonymously to encourage more honest survey results.
❗️ Why does employee feedback matter?
Companies collect external feedback to determine customer satisfaction rates and understand how their audience interacts with their brand. Internal employee feedback metrics are just as valuable because they lead to:
- Improved employee retention rates - 34% of employees reveal managers don't listen to their opinions, and this would contribute to them quitting their job.
- Increased engagement - 94.7% of highly engaged employees believe their employer takes their feedback seriously.
- Enhanced employee satisfaction - 68% of employees who receive consistent feedback feel fulfilled in their jobs.
💪 How do I create an employee feedback survey?
1. Identify the purpose of the feedback survey
Before creating a survey, you need to define the specific goals you want to achieve.
Are you looking to measure employee satisfaction?
Do you want to gather feedback on a recent change?
Are you aiming to identify areas where employees would like to see improvements?
Tip #1: Be clear about what you want to achieve so you can design questions to help you achieve those goals.
2. Select a survey format
Determine the type of survey format that is best for your needs.
Some options include:
- online surveys;
- paper surveys (not very remote-friendly, though);
- (in-person) interviews;
- focus groups.
Tip #2: Online surveys are often the most convenient and cost-effective method.
Tip #3: Or, even better, you can use Zavvy. There are many templates you can use and customize to your needs.
3. Determine the survey content
You've determined your purpose and goals. Great!
These will inform the specific topics and questions you want to cover.
Tip #4: Ensure that your questions are clear, concise, and relevant to the purpose of the survey.
Tip #5: Consider including open-ended questions allowing employees to provide more detailed feedback.
4. Test the survey
Before distributing the survey, have a small group of employees take the survey and provide feedback.
Testing before a full launch will help you identify any areas that need improvement before sending the survey to the entire organization.
5. Analyze and act on the results
Once the survey is complete, analyze the data and identify trends and areas for improvement.
Communicate the survey results to the employees. There's nothing worse than companies that run surveys and call it a day. Your people expect a follow-up.
Tip #6: Let employees know that you heard their feedback.
Tip #7: Develop action plans to address any areas of concern.
🖊️ 55 Employee feedback survey questions to include
Create your own employee feedback survey by covering questions about different aspects of working life, including the following:
- Company culture
- Personal growth
- Team collaboration
- Manager communication
- Work-life balance
- Remote work
Effective feedback gives you a valuable overview of whether your employees feel aligned with the company culture and your overall mission. But you'll also receive granular insights about how individuals collaborate within teams and communicate with supervisors. This impacts an employee's work-life balance and personal development.
The below questions use a sliding scale format, where the recipient will choose answers ranging from Strongly Disagree (1) to Strongly Agree (5).
Survey questions about company culture
Company culture is crucial to an employee's happiness and motivation in their role. Those who don't fit in or feel their values don't align with the company are likely to disengage and become unhappy in their work.
HR strategist, Gonzalo Shoobridge, explains:
"An employee survey is not an HR exercise in employee engagement; it's a life and death trip to the doctor to learn the truth about organizational health."
Ask questions including:
- I understand my company's mission and goals.
- My organization offers transparent communication to employees.
- I believe our organization is better now than it was six months ago.
- I am proud to work for this company.
- I believe our organization is capable of meeting its goals.
Survey questions about personal growth
"I think the whole employee-employer relationship is shifting. And the power is sitting more with the employee to say, "actually, that doesn't work for me. What's going to help me more in my career is to have a rich dialogue, and understand what my experience with you is going to be like, understand where I need to grow, understand how I'm being accountable."
I think the scales really are for the employer to feel comfortable about how they manage their employee base." Marie-Claire Barker, Global Chief Talent Officer at Wavemaker.
Employees must feel the potential for personal and professional growth in their current roles. Regular pulse surveys enable HR leads and supervisors to understand if their team members feel supported in their development, whether they have the opportunity to progress, and if they're using their skillset to the best of their ability. Try questions like:
- The feedback I receive is frequent enough to help me understand how I can improve.
- My company contributes to my professional development.
- My supervisor offers coaching or mentoring to support my development goals.
- I have a clear understanding of the career path and promotion opportunities offered by my company.
- I have a development plan aimed at improving my skills
- I am appropriately involved in decisions that affect my work.
Survey questions about engagement
Employee engagement survey questions reveal so much about job satisfaction.
94.7% of employees who self-identify as highly engaged also feel their employer takes their feedback seriously. Disengagement levels impact retention, so this key metric will also tell you if your employees plan to stay with the company or leave in the near future.
- I feel motivated to go above and beyond at work.
- I believe I'll be able to reach my full potential at this organization.
- I would recommend this company to a friend or colleague.
- Employee morale is high at this organization.
Survey questions about team collaboration
Teams that can't work collaboratively are usually unproductive, unhappy, and have high employee turnover rates. A survey of more than 1,600 working adults found lack of teamwork contributes to high volumes of workplace stress. In particular, poor communication is responsible for 39% of stress.
Want to know whether your team is cohesive? These questions about collaboration highlight where the strengths and weaknesses lie and where you need to make changes.
- I feel that my individual goals strongly align with our team goals.
- I feel connected to my coworkers.
- My peers are committed to producing quality work.
- My team shows respect to each team member.
- I have friends at work that contribute towards a positive work culture.
Survey questions about manager communication
Employees need to know management teams are hearing their voices and addressing their concerns in a timely manner. Strong communication comes down to the relationship between employees and their direct supervisor. But all too often, this can be lacking, with 69% of managers uncomfortable communicating with their employees. Ask the following questions to establish if communication channels work in your organization.
- I am satisfied with the frequency I and my manager communicate.
- I feel comfortable giving opinions and feedback to my manager.
- My direct supervisor is good at recognizing my contributions at work.
- Recognition is delivered in a timely fashion.
- I feel respected by my supervisor.
Survey questions about work-life balance
A good work-life balance is crucial to employee productivity and motivation. It's also an important part of maintaining a healthy lifestyle. Employers must strive to help their team members achieve healthy work-life harmony.
Along with being the right thing to do, workplace stress also costs the global workforce an estimated $1 trillion in lost productivity annually. Check how your employees feel about the following statements:
- I have manageable stress at work.
- I can maintain a healthy balance between my work and personal life.
- My employer takes action to prevent employee burnout.
- I can switch off from work easily at the end of the day.
Survey questions about remote work
There can be ambiguity about what it means to be part of a distributed team for both employees who work from home full-time and hybrid employees.
In a Deloitte "Return to Workplace" survey, 32% of employers consider "maintaining culture" a top concern. If you manage remote teams, your employees should always feel like they are still part of the company culture and have the same opportunities as employees who work in the office. Assess the following:
- My employer has set clear WFH policies and expectations.
- It's easy for me to reach teammates and team leaders when I need them.
- I feel trusted by my supervisors in my remote working role.
- My employer treats office-based employees and remote-based employees equally.
- My work environment is set up as a distraction-free space where I feel productive.
Open text employee feedback questions
Sliding scale questions are helpful as they allow you to analyze sentiment at both an individual and aggregate level.
But you'll gain more detailed insights from open-ended questions.
Ask the following questions to entice more information from your survey recipients.
Remember: use these sparingly as they're more time-consuming than sliding scale questions.
- Do you feel like you have a clear understanding of your job responsibilities and goals? If not, please explain.
- What factors motivate you to do your best work?
- What are some of the biggest challenges you face in your role?
- Do you feel like your work is appreciated? Why or why not?
- What are your career goals? Choose 3 and share why they're important to you.
- How can we better support your work and professional development?
- Would you like to receive any training from us? If yes, please provide details.
- In the past two months, have you interviewed for another job? If yes, please explain why.
- What do you think sets our company apart from competitors?
- Are company leaders positive role models?
- What could our leaders do better?
- What would you like to see changed about our company culture?
- What should our company start doing/keep doing/stop doing?
- Do you feel like there are opportunities for you to contribute ideas and feedback within your department or the company as a whole? If not, please explain.
- Are there any benefits or perks you would like to see added to our employee offerings?
Survey questions about organizational change
Organizational change can be a major challenge for many employees, and it's important to gather feedback on how these changes are being received and how you can address employee pains related to the change.
Employees are more likely to feel engaged and supportive of organizational change if they feel that their opinions are valued and taken into consideration.
- How do you feel about the recent changes in [department/structure/process]?
- What could be done differently to make the change easier for you?
- Do you feel that your voice is being heard during the change process? If not, what could be done to ensure that your feedback is taken into consideration?
- How has the recent change affected your workload and productivity?
- Are there any changes that could be made to improve your ability to do your job effectively?
- Do you feel that you have a clear understanding of the goals and objectives of the recent changes? If not, what could be done to clarify expectations and provide more information?
- How do you feel about the level of communication during the change process? Are there any areas where you feel that communication could be improved?
📝 Simple ready-to-use employee feedback survey templates
To make life simpler for you, we have created not one, but two ready-to-use, yet completely customizable templates:
➡️ Get your free copy here.
You can also Zavvy's employee feedback surveys. We have multiple survey templates in our template gallery.
➡️ Use this employee feedback survey directly on Zavvy.
📈 5 Best practices for collecting employee feedback
An employee feedback form must be clearly defined with goals to understand what you're measuring. For better buy-in, you should also set expectations for your recipients.
1. Anonymity guarantee or transparency
Promise absolute anonymity for employees, and they will likely be more honest when completing your survey. However, if you'll need to share survey data with line managers or Human Resources leads, be transparent about this from the get-go to earn employee trust.
2. Define the goal of your survey
To get the most out of your survey, you need to understand what you want to achieve. Do you want to improve employee retention? Do you need to increase employee productivity? Only once the goals and objectives for your survey are crystal clear should you start to formulate your questions.
3. Personalize your survey invitation
This study of over 2,500 respondents revealed a 7% increase in response rates when their name was used in a personalized invite for online surveys.
These people were also 2.6% less likely to drop the survey before completing it correctly.
4. Consider question order
Drop-offs happen when respondents don't complete your entire employee feedback questionnaire. Start with straightforward questions to minimize this problem.
Data skewing can also occur when bias creeps into your question order.
Example: if you ask your survey respondents to list the three main areas your company could improve on, immediately following a question on flexible working, your respondents are likely to include flexible working in their answer.
5. Define survey frequency
Survey too frequently, and you risk becoming a nuisance.
Survey too little, and you might not collect enough actionable data.
Bonusly reports that 41.8% of employers solicit feedback from their employees annually or less frequently. When defining your survey frequency, ensure you have enough time to implement changes based on received feedback and measure the impact of those changes.
🏢 3 Examples: How other companies collect employee feedback
Looking for employee survey success stories? Here are 3 companies who’ve enjoyed great results from investing in feedback strategies.
Icelandair is dedicated to creating an attractive and welcoming workplace, which it achieves by checking in regularly and listening to employee feedback.
Their annual company-wide survey has an excellent 85-87% response rate, but team leaders also send out more frequent pulse surveys. HR leaders act on feedback quickly, which encourages employees to trust the process and complete surveys again in the future.
Capital Asset Management has used insights from survey data to improve team collaboration and communication in the workplace. During the pandemic, employees who had switched to remote working were concerned about job stability - this was surprising to management, who knew the business was stable and robust.
Leadership was able to reassure and set up further benchmark employee engagement studies to offer enhanced communication.
Facebook distributes two internal surveys each year along with more regular pulse surveys.
A Facebook spokesperson explains:
“Feedback is an integral part of our culture, and we regularly conduct internal employee surveys to find out where we are doing well or where we need to improve.
In areas where we’ve seen declines, we hear from our people, take their feedback seriously, and most importantly, take action.”
📏 How long should your survey be?
Your employees are busy, so design a short, meaningful survey that doesn't take up too much of their time. Aim to have them complete it in under 5 minutes - test this out and mention the survey length at the top for extra motivation.
Tip: Focus on survey user experience too.
Your questions should be specific, and your employees shouldn't be confused about what you're asking them. Survey response rates can fall if the questionnaire is too wordy or the answer fields don't match the questions.
➗ What is a good employee survey response rate?
While incentivizing your workforce to complete their surveys is common (perhaps offering entry into a prize draw), a 100% response rate is often a red flag. This can signal coercion and managerial influence that impacts survey responses and data validity.
Tip: You also want to avoid response rates that fall below 50%.
When employees don't complete your form, it's often because they're significantly disengaged.
👀 Facebook reports they learn a lot when people don't participate in their surveys. Those who don't are 2.6 times more likely to leave in the next 6 months.
Response rates between 65 to 85% are the most useful. If you're struggling to achieve this score, try sending out reminders to people who started a survey but forgot to complete it. Also, look at the survey design to improve the UX for participants.
⏱ How often should you collect employee feedback?
Collecting employee feedback shouldn't be a one-off event, but neither should your workforce feel bombarded with questionnaires.
41.8% of employers solicit feedback from their employees either in annual surveys or less frequently, according to Bonusly. A better strategy would be to collect responses:
- During onboarding - New hires are 91% more likely to commit to the company when their new employer requests feedback during onboarding.
- Monthly - short employee pulse surveys can track the progress of any adjustments since your last check-in.
- Quarterly - a more in-depth survey to gauge employee satisfaction and identify any pain points.
- Following major organizational change - including restructuring or switching to remote/hybrid work.
Neal Taparia, who runs Unscrambled Words, stresses the need for follow-ups after concluding your survey processes:
“Every six months, we run our employee feedback surveys, present two action items inspired by results, and then review what we’ve done from past surveys. This shows our company's progress and commitment to listening to our employees.”
➡️ How to improve employee satisfaction, retention, and engagement
Zavvy's innovative employee solutions make it easy for companies to retain high-potential employees and promise them a rewarding future.
Our survey tool
Our employee feedback tool allows you to create a feedback culture on autopilot. You'll schedule regular feedback cycles running in all directions, including:
- Upward - employees provide valuable insights about their superiors.
- Downward - line managers and supervisors deliver constructive feedback.
- Peer reviews - obtain advice and guidance from colleagues during 360 reviews across the organization.
- Self-feedback - employees conduct their own performance reviews based on their pre-defined development goals.
Our employee enablement platform
But what can you do with all this feedback?
Our employee enablement platform supports companies in taking the next steps after measuring the status quo. Whether you're remote, hybrid, or office-based, you'll find it straightforward to transform feedback insights into improved company performance, culture, and well-being.
➡️ Want to know more? Get in touch with Zavvy to arrange a demo and consultation today.
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