Alexander Heinle
Alex is a marketer at Zavvy. On this blog, he mainly shares insights gained from discussions with selected experts and from helping our customers set up and improve their onboarding or learning programs.
Without a clear map, employees get lost. And when they get lost, they might as well leave.
A clear career progression framework helps your employees understand where they are in their career - and what other opportunities are waiting for them within the company. Read on to learn how career pathways frameworks work - along with 10+ examples for your own.
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A career path framework defines competencies needed for specific roles and seniority levels within a company. The primary purpose of career pathways is to give employees clarity on their possible role progression within a company and help them identify shortcomings.
It's important to understand the mixed skill sets needed for every function within the company to build a strong workforce in the future. This is where career frameworks come in.
Due to their transparent nature, career pathway frameworks have gained immense popularity. For example, Singapore has developed industry-specific guides to make informed decisions on employees' career development, training, education, and skills improvement.
Here are some great career frameworks examples and why they should top your list for inspiration.
As one of the most famous social media tools designed to manage different accounts in the social network, Buffer has an elaborate career framework. Buffer believes in remote working as the future and ditched their office set up in 2015 after growing to 50 employees.
The company prides itself in creating a conducive and friendly working environment. This is evident as per their 4.5 out of 5 ratings according to their employees' reviews.
Recently, Buffer came up with a new formal career framework that caters for 'growth opportunities beyond the traditional management track.' This comes after the company realized it is easier to grow horizontally than vertically.
The company has adopted a two-path framework with levels (rows) and steps (columns). Moving from one step to another increases employee position complexity, knowledge, expertise, and the general scope.
A jump in levels transpires through a standardization process and includes the guidance of other departments. This is typically what a traditional promotion entails.
Steps are horizontal and describe smaller advancements. An employee can move multiple steps at a time under the particular area director's supervision. A change in steps doesn't require approval from other departments.
For example, a recently promoted engineering manager at Buffer can be in level 2 step 1.
The Swedish music streaming service is one of the largest tech companies, with over 400 million monthly users. Spotify strives to ensure that as their employees grow their careers, they broaden their impact in the company.
The company's career framework is known as The Steps Framework. It has three main elements;
A discipline is an area of expertise an employee has, for example, software development, engineering, project management, etc.
A role refers to how a person interacts with the team, department, or discipline. Examples include software engineer, product insights manager, and associate data scientist.
Lastly, a step is a set of behaviors and expectations connected with an employee's impact on the company. Their step determines an employee's remuneration. Technically, steps are measured by personal growth.
A person's steps are between them and their respective manager. However, since Spotify believes in transparency, individual steps are evaluated in public after a while. It is important to note that behaviors and expectations vary at different steps. The greater an employee's role and impact, the more the company expects from them.
In general, a teammate's career path majorly involves taking steps to increase their impact on the company as they advance in particular roles in specific disciplines.
If you're active in the online world, you've probably come across the word Dropbox several times. Dropbox is a modern file hosting service platform that securely stores files. It enables users to collaborate, share and sync the files with friends, family, and coworkers from any device.
As a renowned SaaS company, Dropbox' engineering career framework is divided into two components;
The Dropbox framework is majorly based on impact. And impact, in a nutshell, means serving customers better to help Dropbox succeed.
To navigate this framework, employees have to:
This is a detailed step-by-step career framework that helps employees and the organization grow.
Most concert lovers are familiar with Songkick. This concert discovery platform is owned by the multinational entertainment giant Warner Music Group.
However, there is a reason why the company is labeled as a good place for people to kickstart their careers, and here's why.
To complete the career growth framework, Songkick divided the roles and responsibilities into two pieces:
Each step has different roles indicated in the growth framework document.
Seven skills cut across all roles:
Whether an employee should move from one role to another is a discussion between the person and respective manager.
However, they must master a good percentage of the responsibilities between 3-6 months to be deemed ready to move to the next step.
The Songkick career framework is unique because it's built with the team's combined efforts.
With Zavvy, you can easily set up your career progression frameworks ("role cards") from scratch. And if you're looking for a shortcut, you can leverage our ready-to-go templates for most common roles.
As you can build out your own model, you can tailor it to your company's (and teams') unique needs, e.g.….
Where things get really interesting is once you're setting up a whole development framework on Zavvy. This way, you'll connect all the dots - from peer feedback to competency models, development plans, and guided reminders - without the frustration of dust-collecting spreadsheets.
➡️ Find out how our development software helps you set up powerful L&D-processes to improve happiness, performance, and retention here.
Wise Transfer is taking over the online money transfer industry thanks to its minimal charge for overseas transfers. As seen in their 2014 protest outside the Houses of Parliament in London, the company values transparency.
Wise revamped their career paths after noticing that the existing framework lacks in-depth role specification details - an essential aspect. Currently, the Wise career path is divided into 5 different career levels. Plus, the job description per level varies from one category to another.
The different product team levels give employees a clear view of what is expected at each level and how they can progress to the next. All employees undergo an annual review even with the career path in place. This helps in refining the development plans.
Lyst provides its users with a simplified modern shopping experience which translates to its career framework. A couple of years back, the company implemented progression in its career ladder to help user researchers and product designers grow.
Luckily for them, they didn't have to start from scratch. Most of their ideas are borrowed from Buzzfeed, which openly sources their internal documentation.
Lyst's career framework is divided into levels. The career ladder describes the different expectations for each role required for an employee to move from one level to another.
Each level is a role summary.
They further break down the roles into specific disciplines and generalized skills. For example, in the skill UX Design roles, for Level 1 (junior position), an employee requires 'an understanding of the multi-step and cross-platform flows.'
The more is required from a given skill, the more it is essential at that particular stage.
The crowdfunding company's framework is basically a ladder with different steps. Kickstarter engineering and data roles have three different career paths:
The distinction in each role is based on skillsets and techniques in literature and research.
Technical roles are those that don't revolve around people's leadership. Most engineering positions fit in this category.
Data refers to roles built around the data team. People are all about leadership and management with the engineering scope.
There are ranks or categories within each role an employee can rise to. The Kickstarter framework is presented in a straightforward document with clearly defined roles for each job family.
Intercom is a messaging platform with over 630 employees. Often, companies with such a large number of employees have unclear deliverables. This is where career ladders come to the rescue.
Interesting about Intercoms pathways: They vary from one department to another.
We particularly like Intercom's product management career framework. Their approach to the ladder uses buckets. These buckets refer to the skill areas:
In each bucket, there are two to four different areas.
For product designers, the career pathway uses job levels in laying out employees' expected roles. They have five levels; associate, mid-level, senior, staff, and principal.
The company introduced a new staff designer level to eliminate the senior and principal levels gap. This has helped improve the quality of designs and the rate at which tasks are executed.
They trimmed down the competencies required for product designers into three categories:
This strategy has added more meaning to the job description. Moving up job levels is no longer just a checklist but beneficial to the entire company.
Gusto is a cloud-based platform that helps businesses insure, pay, and support, their employees. When we look at the company's product managers, they are evaluated using four attributes:
Six different levels further break down each attribute.
A person is only promoted if they can consistently perform all attributes across that level.
For example, if an attribute at level 5 is to "Mentor team members in the company," the product development manager should mentor all team members from level 1 to 5.
Sometimes, a PM at Gusto is in between levels. This happens when they can fully meet their expectations at their current status and show capabilities of performing in the next one. Therefore, moving forward is withheld until they can clearly perform all the next level attributes.
When new employees join the Gusto team, they are added to the highest level to perform well. This way, they can outshine the expectations set and not disappoint fellow teammates.
Gusto's career pathway framework is used in performance reviews, onboarding, employee evaluation, and promotions.
Previously known as eShares, Carta is an equity management and ownership platform. Carta's engineering career framework has eight levels and an additional level for interns. These levels are similar to other tech companies with just a little tweak.
What determines the movement from one level to another is impact. For example, level 2 is measured by impact on tasks, level 6 is on a team, and the highest is on the industry.
The Carta career progression framework isn't linear. Moving up some levels is relatively more challenging than others. For example, moving up the "industry's" path is more challenging than progressing on "tasks."
These levels are conservative. In other words, once an employee moves up the ladder, the only way their growth can be revoked is if they leave the company. Therefore, the career progression is relatively slower because of the thorough scrutiny required in the process.
When it comes to compensation, salary increases linearly.
In the lower levels, a person's remuneration is their overall compensation - while in the top levels, most of an employee's compensation comes from equity.
According to the Carta career framework, people at higher positions are expected to own their careers.
This translates to less guidance and supervision from overhead managers but more advice and guidance to help you progress your career outside the work scope.
When done well, a career framework is a valuable asset in improving employee skill sets, understanding their desires, and driving long-term performance. We like to think of career pathways as the ideal answer for the commonly (and often a bit annoying) asked question, 'where do you see yourself in the next years?'
However, most of the time, organizations don't achieve the expected results from career progression frameworks due to the following mistakes:
A good framework uses plain and simple English. However, sometimes the terms and phrases used by HR departments are not entirely clear with everyone else in the organization.
For example, words like
integrity, discipline, specialization, and authenticity are commonly used. But, in what context should everyone in the company be applied in their career pathways?
Since career progression frameworks should be used beyond the HR department, switching to more straightforward terms is best. For instance, the word integrity can be changed to honesty and truthfulness if they fit the context.
Yes, this title might fall under the unclear wording category mentioned above, but let's break it down to simpler terms.
Competencies are simply the skills and qualities a company is looking for in a particular role.
If your competencies are broad, they won't give sufficient information on what is expected for a specific position.
For example, problem-solving can be one of the essential skills required in a software engineering role.
But, a person with reasonable dispute problem-solving skills isn't necessarily fit for an engineering position.
To avoid this confusion, focus on the specific skills required for a particular description.
Having too many competencies can be confusing to both employees and assessors. For instance, having a position with 20+ skills required causes you to lose focus on the most critical competencies.
Just imagine trying to assess one person against 20 different skills. This sounds pretty exhausting! You can limit yourself to a maximum of 10 to make it easier for people to redirect their focus on the key contributors for a particular role.
If the competencies in your current framework aren't yielding the desired results, it might be due to poor clarity.
We all know that theory is far from practicality. Many companies don't take an extra step to test their framework on their business to see if it actually works.
A good framework should cut across all sections from recruitment, career progression, role development to succession. Also, validating a framework helps test its longevity and reliability in an actual working environment.
It can also serve as an excellent way to compare its impact on your organization against other competitor companies.
Failure to have the proper tools, resources, and software in place means you won't streamline the employee management process. However, with the right resources, such as competency framework software, you'll be able to create an elaborate framework with minimal administrative resources.
The same applies to implementing career pathways. For example, to ensure proper employee management, the current employees in managerial positions should undergo leadership training.
Having the right tools and resources ensures nothing is missed!
Research doesn't necessarily entail the HR department spending tons of hours reading and clicking through internet pages or flipping pages of manuals. In this case, we are talking about research within the existing workforce.
Without consultation with different job families in the company, the framework may not apply in the organization. Alternatively, it may be applicable, but since employees were not involved, they may be hesitant to accommodate it.
Your team should feel a framework is something done for them, not to them.
Several career frameworks tend to cover positive behaviors only. However, as some skills are assets, they can be a liability when not correctly employed.
For example, being decisive is one of the primary competencies, especially in managerial positions. However, being overly assertive can block collaboration which is also essential in teamwork.
Therefore, when setting a career framework, you can clearly set boundaries for each strong suit or instead skill required.
The workplace is continuously evolving; therefore, some skills may be obsolete in the future. Career frameworks provide employees with the opportunity to diversify their portfolios and increase their success in the future.
To sum up, you can set up a robust framework in three easy steps:
Zavvy's platform helps employees create development frameworks with real value. The whole process is seamless, engaging, motivating in a customized cycle every example every year. Get in touch with us today to get started!
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Without a clear map, employees get lost. And when they get lost, they might as well leave.
A clear career progression framework helps your employees understand where they are in their career - and what other opportunities are waiting for them within the company. Read on to learn how career pathways frameworks work - along with 10+ examples for your own.
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