How to Create an Employee Feedback System: Easy Ways to Share and Listen
Imagine your organization as a high-performance vehicle.
Just as a car relies on numerous sensors to provide real-time data for optimal operation, your company needs a mechanism to collect insights from a critical source: your employees.
Twoi pracownicy są oczami i uszami wszystkiego, co robi Twoja firma. Zbieranie ich opinii zapewnia wysokiej jakości wgląd w sposoby, w jakie firma może się poprawić.
Developing an employee feedback system helps you capture continuous feedback throughout the employee lifecycle.
W tym przewodniku omówimy
- What an employee feedback system is.
- How it helps your company.
- How to build one for your organization.
Czym jest system informacji zwrotnej od pracowników?
An employee feedback system is a collection of methods and strategies for gathering data on employee experience, engagement, and performance and deriving insights to make improvements.
With well-established approaches to listening to employees, you gain an accurate picture of your team's operations. You'll notice skill gaps, retention problems, and other issues early so that you can build a collaborative solution for any obstacle.
Feedback systems vs. feedback culture
Czy dzielenie się i otrzymywanie informacji zwrotnych na temat swojej pracy jest tak naturalne i ważne, jak obowiązki zawodowe? Jeśli tak, to być może masz kulturę feedbacku.
A positive feedback loop and culture develop when you have regular, objective communication about how the office runs and your team operates.
Feedback systems are the methods by which you manage, enable, and nurture this culture.
System opinii pracowników może obejmować:
- an online suggestion box;
- (monthly) employee pulse surveys;
- quarterly or annual performance reviews;
- regular one-on-ones with managers;
- 360 feedback cycles for all employees.
When you implement these systems effectively, you'll build good habits and positive attitudes about the usefulness of feedback at work. This is your feedback culture.
📈 Why are employee feedback systems important?
Informacje zwrotne od pracowników pomagają dostrzec obszary wymagające poprawy w całej organizacji, jednocześnie sprawiając, że pracownicy czują się wysłuchani i docenieni.
Gdy poważnie potraktujesz opinie pracowników, zobaczysz korzyści rozciągające się na każdy zakątek Twojej firmy.
Sprawdź niektóre z tych korzyści na podstawie statystyk opinii pracowników:
- Improve employee performance: Employees who feel their feedback is heard are 4.6 more likely to perform better than their counterparts who don't. Acting on employee feedback makes employees feel valued, which increases performance, initiative, and productivity. (Salesforce)\
- Increase employee retention: New hires who are asked for their feedback after recruitment are 91% more likely to stay at the company beyond the first 90 days. (The Talent Board)
- Meet employee needs: The best employee feedback systems respond to what most employees want. For example, 60% of employees like getting feedback every week or even every day (HR Dive). Also, employees who are more engaged at work tend to get feedback weekly, as noted by 43% of them (Forbes). Plus, a big majority, 80% of employees, prefer to get feedback right when it's relevant, not just during an annual review (HR Dive).
For People Ops teams, the employee feedback system is also a key source of information on the needs of your workforce. You need to understand where your employees currently are to design a plan to get them where you want them to be.
By listening to and acting on employee feedback, you develop a sense of investment in the workplace. Your workers feel they are active participants in improving the company rather than replaceable resources.
👀 Check out our deep dive investigating the importance of employee feedback.
⚙️ How to create an employee feedback system in 5 steps
Your employee feedback system should be tailored to your employee life cycle and overall experience.
Follow these steps to create your organization's custom and automated employee feedback system.
1. Identify opportunities to ask for employee feedback
You want to gather honest feedback throughout the employee lifecycle to establish an authentic feedback culture.
Reflect on the key moments and transitions each employee experiences at your organization. Identify specific occasions when gathering feedback can provide vital insights into your company's operations and culture.
Niektóre typowe punkty zbierania opinii pracowników obejmują:
- at the close of recruitment and onboarding;
- during quarterly or annual performance reviews;
- on a weekly basis during one-on-ones;
- before or after company-wide changes or initiatives.
Feedback can flow in multiple directions: between employees and managers, among peers within a team, or between interdependent teams.
You can gather feedback up and down the chain of command, or ask employees to provide self-feedback ahead of a performance review.
360 feedback software like Zavvy can help you set up feedback in all directions depending on your company's unique needs.
While establishing these feedback loops and touchpoints, remember that the goal is to consistently find new ways to leverage employee feedback for better understanding your team's needs and addressing business challenges.
2. Mapowanie metod przekazywania informacji zwrotnych pracownikom w odpowiednich momentach i kanałach
When you ask for feedback continuously, use various methods and strategies for capturing that feedback. A variety of employee feedback tools and mechanisms not only engages your team but also ensures that the feedback collected is situationally appropriate.
For instance, compare a manager's one-on-one meeting with an employee pulse survey. While both might occur weekly, the one-on-one is ideal for more personal, detailed conversations.
In contrast, an employee pulse survey conducted through a simple online questionnaire can efficiently capture broader sentiment. Distributing these surveys via convenient platforms like Slack can boost response rates and improve employee engagement.
Jeszcze lepszym rozwiązaniem jest wysłanie tych krótkich ankiet za pośrednictwem strony Slack.
You'll have to think carefully about the goal of each type of feedback to decide on the right method. Though this strategic alignment may demand effort upfront, the investment pays off by establishing a resilient and responsive employee feedback system.
3. Tworzenie ankiet opinii pracowników
Po określeniu rodzajów informacji zwrotnych, których będziesz potrzebować w określonych momentach, napisz pytania do każdej ankiety dotyczącej opinii pracowników.
Podczas opracowywania pytań dotyczących opinii pracowników, wybierz kilka standardowych pytań, które pomogą ci zmierzyć zmiany w czasie. Na przykład, ankieta pracownicza może zawsze oceniać zadowolenie pracowników w skali od 1 do 10, dając długoterminowy wgląd w średni poziom zadowolenia w biurze.
W przypadku informacji zwrotnych 360 dla pracowników, używaj kombinacji pytań standardowych i otwartych, niezależnie od tego, w którą stronę zmierza informacja zwrotna.
Standardowe pytania w ocenie 360 mogą pomóc zmierzyć kompetencje lub wymagania firmy. Pytania otwarte pozwalają na uzyskanie jakościowych informacji zwrotnych, które mogą nie zostać ujęte w skali ocen.
Twórz ankiety opinii pracowników w swoim ulubionym kreatorze formularzy. Platformy wspierające pracowników, takie jak Zavvy, zawierają natywne kreatory formularzy i integracje z narzędziami takimi jak Typeform, co daje wiele sposobów na dostosowanie ankiet do własnych potrzeb.
Whatever tool you'll end up using, here are a few practical templates you can use right away:
📊 Pulse survey template
👥 Peer feedback template
4. Zautomatyzuj system opinii pracowników
Since you've planned when and how to get feedback during different stages of your employees' experiences, think about making the whole feedback system automatic.
Feedback automation means sending the feedback surveys to the right people at the appropriate times. When you set it up beforehand, you can see the big picture of the feedback culture you're developing rather than trying to gather feedback on the go.
Oprogramowanie do rozwoju pracowników, takie jak Zavvy, pozwala zautomatyzować każdy element systemu opinii pracowników, w tym:
- Sending pulse surveys regularly through Slack, whether they're weekly, monthly, or yearly.
- Getting feedback on onboarding and training after 30, 60, and 90 days of someone being hired.
- Conducting quarterly and annual performance evaluations.
- Doing 360 feedback for everyone involved.
You can set surveys to automatically reach employees based on their role, how long they've been at the company, or specific actions they complete.
Zavvy also lets you integrate feedback collection into ongoing employee training, helping you gather fresh insights on how well your employee development efforts work.
5. Analizuj dane i ulepszaj swoją działalność
Po uruchomieniu systemu opinii pracowników, zbierz dane w jednym miejscu i regularnie analizuj je pod kątem spostrzeżeń.
Dane dotyczące opinii pracowników można śledzić w prostym arkuszu kalkulacyjnym lub w narzędziu do raportowania. Niektóre narzędzia, takie jak oprogramowanie do oceny 360, umożliwiają opracowanie systemu informacji zwrotnej i analizę wyników w tej samej aplikacji.
A good start is to use these employee feedback tools to understand how things are at the beginning. This gives you a starting point to compare against later.
For instance, if your regular employee satisfaction score from pulse surveys is usually around eight out of ten, and suddenly it drops to five or six, that's a clue something might be wrong.
Try to figure out what might have caused the dip. It could be due to recent changes in how things are done or maybe everyone's just really busy. If it's not clear what the issue is, you should ask more questions to get to the bottom of it.
🏢 2 Employee feedback system examples
Chcesz zobaczyć system opinii pracowników w akcji? Zapoznaj się z poniższymi przykładami systemów informacji zwrotnej dla pracowników w poszukiwaniu inspiracji.
Hotjar’s 5-part feedback tracking
Hotjar dostarcza cyfrowe oprogramowanie do śledzenia zachowań użytkowników i opinii dla firm internetowych, ale poważnie traktuje również opinie swoich pracowników.
Aby utrzymać swoich inżynierów oprogramowania, marketerów i innych członków zespołu na najwyższym poziomie, Hotjar opracował pięcioczęściowy system informacji zwrotnych dla pracowników. System ten obejmuje:
- Biweekly employee pulse surveys where employees rate their experiences on a scale of one to five.
- One-on-ones where the team lead reviews the form and talks the employee through their current challenges.
- Performance reviews at regular intervals to formally plan for ongoing training and goal setting.
- Self-reflections on strengths and areas of improvement, similar to Agile retrospectives.
- Ongoing informal feedback to allow for continual improvement.
Różne rodzaje informacji zwrotnych od pracowników tworzą solidny system, w którym można zostać wysłuchanym na wiele sposobów. Osobista refleksja pomaga pracownikom poczuć się komfortowo z krytyką własnej pracy, otwierając ich na więcej informacji zwrotnych od innych.
Adobe’s progressive feedback system
W 2012 roku firma Adobe porzuciła swój standardowy proces oceny wydajności na rzecz elastycznego systemu informacji zwrotnej o nazwie Check-In. Teraz, głównie w formie cyfrowej, Check-In to system informacji zwrotnej składający się z:
- Scentralizowana aplikacja internetowa do śledzenia celów i rozwoju
- Możliwość uzyskania informacji zwrotnej od menedżerów i bezpośrednich podwładnych w trybie 24/7
- Kwartalne rozmowy kontrolne w celu uzgodnienia celów
Program Check-In firmy Adobe jest również dostosowany do ciągłego rozwoju pracowników, zapewniając jasne zasoby dotyczące potencjalnych ścieżek rozwoju dla każdego narzędzia.
🔍 Check out our detailed analysis of Adobe's feedback system, and ways to replicate it in your company.
P.S. Like Adobe, Zavvy's talent development software allows you to merge employee feedback with training and development in a single platform, creating a better employee experience.
➡️ Effortlessly create an employee feedback system with Zavvy
Opracowanie systemu informacji zwrotnych od pracowników ma kluczowe znaczenie dla pomyślnego rozwoju siły roboczej w czasie. Nie tylko stworzysz kulturę feedbacku, ale także zyskasz praktyczny wgląd w to, jak poprawić doświadczenia pracowników i operacje firmy.
Here’s how you can use employee enablement software like Zavvy to build an automated employee feedback system to improve your business today.
- Start with 360° feedback: Use Zavvy's feature to set up a 360° feedback system, customizing the process according to your company's needs.
- Implement performance reviews: Employ the performance reviews tool to assess and measure employee performance objectively.
- Set and align goals: Use the goals feature to establish and align individual or team goals and OKRs (Objectives and Key Results) within your organization.
- Engage with feedback templates: Explore and employ Zavvy's feedback templates to facilitate the feedback process and ensure consistency.
- Analyze and act on feedback: Analyze the feedback data collected through Zavvy's tools to identify trends, insights, and areas for improvement.
- Iterate and improve: Continuously refine your feedback process based on analytics and feedback to foster a culture of continuous improvement and development.
📅 Book a demo to see how Zavvy experts can help you set up an engaging and efective feedback system.
Najczęściej zadawane pytania
What is an employee feedback loop?
An employee feedback loop specifically refers to the process of providing feedback to employees regarding their performance, behavior, or contributions, and then incorporating their responses or actions to drive improvement or change. It involves regular communication channels between employees and managers, where feedback is given, received, and acted upon to enhance individual and organizational effectiveness. This loop fosters a culture of open communication, accountability, and continuous improvement within the workplace.
Czym jest oprogramowanie do wystawiania opinii przez pracowników?
Employee feedback software is a tool that facilitates the collection, analysis, and management of employee feedback. It helps organizations gather insights on performance, engagement, and satisfaction, enabling data-driven decisions for improvement.
What is an employee feedback mechanism?
An employee feedback mechanism is a structured process or system through which employees can provide, receive, and discuss feedback. It typically includes regular reviews, surveys, and channels for ongoing feedback to support communication and development.
How do you create a feedback loop for employees?
Creating a feedback loop for employees involves establishing a systematic process for collecting, analyzing, and acting upon feedback from employees. This can be achieved through various channels such as surveys, suggestion boxes, one-on-one meetings, or performance reviews.
By encouraging open communication and actively soliciting feedback, your organization can gain valuable insights into employee satisfaction, engagement, and areas for improvement. Plus, transparently communicating how you'll use the feedback and demonstrating a commitment to addressing concerns will foster trust and engagement among your people.
What is a good example of a feedback loop?
A good example of a feedback loop for employees is the performance review process in many organizations. Employees receive feedback from their managers on their performance, goals, and areas for improvement during regular review meetings. After receiving this feedback, employees may take action to address any identified areas for development, such as attending training sessions or seeking mentorship. Subsequently, in the next review cycle, managers can assess the employee's progress and provide further feedback. This continuous feedback loop allows employees to continuously improve their performance and skills, leading to professional growth and development within the organization.
What is an effective feedback loop?
An effective feedback loop is a systematic process that enables continuous communication and exchange of information between parties to improve performance, outcomes, or relationships. In the context of organizations, it involves providing feedback, receiving responses or actions, and then using that information to adjust behaviors, strategies, or approaches.
What is a continuous feedback system?
A continuous feedback system is a method of providing feedback to employees in real-time or on an ongoing basis, rather than waiting for scheduled performance evaluations. This approach emphasizes regular communication between managers and employees, enabling timely adjustments, recognition of achievements, and course corrections as needed.
By giving feedback in the moment, employees can more effectively understand their performance, areas for development, and alignment with organizational goals. Continuous feedback also promotes a culture of learning and growth, where employees receive timely guidance and support to excel in their roles.
How do you structure employee feedback?
Structuring employee feedback involves setting clear objectives, choosing the right frequency, and ensuring feedback is specific, actionable, and balanced. It should be integrated into a regular process that promotes constructive dialogue and continuous improvement.
What are the three types of performance feedback?
The three types of performance feedback are:
- Positive feedback: Encouragement and recognition of employees' strengths and achievements to motivate and reinforce desired behaviors.
- Constructive feedback: Offers specific guidance on areas for improvement without being overly critical, helping employees grow and develop.
- Negative feedback: Highlights areas of underperformance or behavior that needs correction, requiring careful delivery to avoid demotivation.